crash at the end (with numeric data in the middle). For example, if Safari has crashed, you’ll find a file with MobileSafari at the start of its name and. The exact contents of this folder depends upon the crash history for your particular iPhone. Show Details: Click this button to open a folder in the Finder where the crash data are stored: /Library/Logs/Crashreporter/MobileDevice/ youriPhone.Don’t Send: Click this button to dismiss the dialog.Send to Apple: Click this button to forward details of the crash to Apple (hopefully helping them figure out the cause and how to fix it).This message means that one or more crashes occurred since your last sync. The message that appears in iTunes when you attempt to sync an iPhone that has had a crash since the previous sync. The next time you sync your iPhone with iTunes, you get a message that states: “Your iPhone contains diagnostic information which may help Apple improve its products.” While the iPhone doesn’t provide feedback when it crashes, it does keeps track of the event behind the scenes. In such cases, you can generally force the iPhone to restart by holding down the Sleep/Wake and Home buttons simultaneously for around 10 seconds.Īlthough I have seen no official confirmation of this from Apple, I expect that the difference between a normal and a forced restart is that the former restart is more “graceful,” making sure that all files that should be closed before restarting have done so. If your iPhone is really confused, even holding down the Sleep/Wake button may have no effect. When this occurs, it means the iPhone software has crashed. For example, a Web page that you had closed may now be back. When you return to the program you were using, you may further find that some of your recent changes have been lost. When you’re working with an iPhone application or widget, the iPhone may suddenly toss you back to the Home screen. If a force-quit fails to unfreeze the application, try further actions as described ahead in this section (begin with Restart, If this works, you are returned to the Home screen, with (hopefully) everything working again.
To unfreeze an iPhone press and hold down the Home key for about six seconds. When this occurs, the iPhone software has “frozen.”Īnother symptom of a freeze is that the iPhone screen remains black, as if it is not turned on (although this symptom may also be caused by a “dead” battery). Typically, any display activity, such as a Web page that is loading or a video that is playing, halts as well. Even pressing the Home button produces no effect.
While running any of iPhone’s applications or widgets, your iPhone may suddenly stop responding to your touchscreen gestures.
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